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At Heritage Brand, we are committed to providing our customers with the highest quality products on the market, made right here in the USA. The materials that are used in the manufacturing of our products are the finest available. From Herman Oak leather to imported Italian hides, genuine leather embossed hides, Swarovski crystals and stainless steel hardware. We stand behind our workmanship and the quality of the materials used. Should you ever have an issue, due to workmanship or material defect, we will repair or replace your product at no labor or material cost to you, shipping charges may apply.
Proper storage and cleaning will keep your product working and looking like new for years to come. Please take a moment to read our product care sections below. Read Jess' Blog on Warranty for more in depth coverage questions.
When not in use, keep leather products in a dry location and away from direct sunlight and moist or humid conditions. Prolonged exposure to moisture will compromise the integrity of the stitching, leather, leather color and adhesives used in manufacturing. Direct sunlight exposure can dry out the leather which will eventually cause it to weaken and crack if not properly taken care of. We use the finest quality dyed genuine leathers in our processes but due to the nature of genuine leathers and the damage from sunlight, the leather may fade in time. To prevent premature fading limit the direct sunlight exposure as much as possible.
Apply leather conditioner frequently or as needed on exposed leather to help it retain moisture and pliability. We recommend using any conditioner that contains Neatsfoot oil but stay away from solvent based oils or chemicals. Remove excess debris from the leather with a soft dry cloth before applying oil and follow the manufacturers instructions carefully. Sample a small area on the back of the product and allow it to dry completely to make sure the color is correct before you apply it to the entire piece.
To remove dirt from crystals, use a mild glass cleaner and a soft bristled brush. Dirt can be removed from hair on hide or other embossed leathers using a damp cloth. Exposure to corrosive substances can break down the adhesives used in manufacturing, so it is imperative to clean your tack on a regular basis.
Using a tarnish remover designed for all metals follow the instructions carefully on the bottle to clean any metal that has tarnished. Take care not to get any excess tarnish product on the leather.
If needed, spot wash using a soft cloth and mild soap. Damp fringe is prone to stretching, so use care when cleaning. Allow fringe to naturally air dry, and if necessary lay fringe flat between a towel and iron the back side on low setting, being careful not to over heat or stretch while it dries.
Hair hides are a naturally grown material and like all things with hair they shed. This is a natural cause and effect of any hair material. Hair on hide products will eventually shed and expose bald spots. If this is not a look you are ok with then please do not purchase a hair on hide product from us. Any balding, thinning, rub marks or shedding of hair on hide is not covered under our warranty and cannot be repaired, returned or exchanged.
Swarovski crystals are the only brand crystal that we use in our process. Swarovski crystals are incredibly strong and durable with unsurpassed brilliance. Swarovski crystals may, however, break, scratch or crack due to impact or excessive abrasion. Furthermore, proper cleaning and storage is necessary to ensure the crystal's platinum backing is not compromised or the surface is not damaged.
It is the customer’s responsibility to use appropriate measures to maintain and protect your purchase. Heritage Brand will not warranty costs for product issues due to abuse or neglect. To return your product for repair please use our Return Shipping form here.