Our Craftsmanship Guarantee

Every Heritage Brand piece is individually handcrafted by our artisans using exceptional materials sourced from around the world. Because each item is made by hand from genuine leather, natural variations in grain, texture, and color are not imperfections—they are part of what makes your piece uniquely yours.

We proudly stand behind our craftsmanship.

Should your Heritage Brand piece ever experience a defect in workmanship or materials under normal use, we will repair or replace it at no charge for labor or materials. Shipping charges may apply.

Our guarantee does not cover damage resulting from accidents, misuse, neglect, improper storage, or the natural aging and wear that give fine leather its character over time.

Caring for Your Heritage Brand Piece

A Heritage Brand piece is designed to accompany you for years to come. Like all fine leather goods, it will develop a rich patina and character through use. Proper care will help preserve its beauty for generations.

Storage

When not in use, store your piece in a cool, dry location away from prolonged exposure to direct sunlight, excessive humidity, or moisture. These conditions can affect the leather, stitching, adhesives, and natural dyes over time.

Because we use genuine, naturally dyed leathers, subtle changes in color are part of the leather's journey. Limiting direct sunlight will help preserve its original richness.

Cleaning & Conditioning

For routine care, gently wipe your leather with a clean, dry cloth.

If deeper cleaning or conditioning is needed, we recommend consulting a professional leather care specialist. When conditioning your leather, always follow the product manufacturer's instructions and test any treatment on an inconspicuous area first.

Fringe Care

Should your fringe require cleaning, gently spot clean with a soft cloth and mild soap.

Because damp fringe can stretch, allow it to air dry naturally. If needed, place the fringe flat between two towels and lightly press the back side with an iron on the lowest setting. Avoid excessive heat or pulling while drying.

Hair-on-Hide

Hair-on-hide is one of nature's most beautiful materials, and no two HOH's are identical. Like all natural hair fibers, shedding, thinning, rub marks, and eventual wear are expected characteristics that develop through use.

These natural changes are not considered defects and are therefore not covered under our Craftsmanship Guarantee. Hair-on-hide cannot be restored to its original appearance through repair, replacement, or exchange.

A Lifetime of Enjoyment

Your Heritage Brand piece is meant to be carried, traveled with, and enjoyed—not hidden away. With thoughtful care, it will continue to tell its story for many years.

Proper maintenance remains the responsibility of the owner. Damage resulting from abuse, neglect, improper care, or environmental conditions is not covered under our Craftsmanship Guarantee.

Please contact us at repairs@heritagebrand.com to inquire about your product's warranty eligibility.