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At Heritage Brand, we are committed to providing our customers with the highest quality products and handcrafted in our shop in Tumalo Oregon. The materials that are used in the manufacturing of our products are the finest available, and we stand behind our workmanship and the quality of the materials used. Should you ever have an issue, due to workmanship or material defect, we will repair or replace your product at no labor or material cost to you. *Shipping charges may apply.
Proper storage and cleaning will keep your product working and looking like new for years to come. Please take a moment to read our product care sections below. Read Jess' Blog on Warranty for more in depth coverage questions.
When not in use, keep leather products in a dry location and away from direct sunlight and moist or humid conditions. Prolonged exposure to moisture will compromise the integrity of the stitching, leather, leather color and adhesives used in manufacturing. Direct sunlight exposure can dry out the leather which will eventually cause it to weaken and crack if not properly taken care of. We use the finest quality dyed genuine leathers in our processes but due to the nature of genuine leathers and the damage from sunlight, the leather may fade in time. To prevent premature fading limit the direct sunlight exposure as much as possible.
Please consult a leather cleaning professional for cleaning your items or for cleaning best practices. When using a leather conditioner apply conditioner as directed on leather to help your product retain moisture and pliability. Follow the manufacturers instructions for proper conditioning.
If needed, spot wash using a soft cloth and mild soap. Damp fringe is prone to stretching, so use care when cleaning. Allow fringe to naturally air dry, and if necessary lay fringe flat between a towel and iron the back side on low setting, being careful not to over heat or stretch while it dries.
Hair hides are a naturally grown material and like all things with hair they shed. This is a natural cause and effect of any hair material. Hair on hide products will eventually shed and expose bald spots. If this is not a look you are ok with then please do not purchase a hair on hide product from us. Any balding, thinning, rub marks or shedding of hair on hide is not covered under our warranty and cannot be repaired, returned or exchanged.
It is the customer’s responsibility to use appropriate measures to maintain and protect your purchase. Heritage Brand will not warranty costs for product issues due to abuse or neglect. To return your product for repair please visit our Return Shipping page here.