Better buckle up for this one! Of the thousands of amazing customers we have had the pleasure of dealing with over the years, there are unfortunately a few that have stood out as less then ideal, and so for those select individuals we have created a small Blacklist. If any of these "stories" you read below sound familiar to you, it's because they are about you. I will leave out names to protect the guilty. Customer #1 calls in 3 days before Christmas and has us Overnight an inventory set to her for her daughter for Christmas. We clearly explain...
Requests for event sponsorship come to us on a daily basis, and I'm proud to say that our typical response is No. And while you may be thinking, why is she proud to say that? Isn't that kind of harsh? Well, here's why it is not. While we rarely agree to sponsor events for local barrel clubs or associations, we gladly sponsor events whose proceeds go towards charitable causes. And when I say proceeds, I mean 100% of the proceeds go towards the charity. Not 80% into the producers pocket, and 20% to support the charity. Several years ago, after...
Those are just a couple of the questions you may have asked yourself recently after discovering the launch of Heritage Brand. So, to clarify this recent addition, I thought I would shed some light on the situation for those of you who may be a little confused. Luan's Leathers has had shops in two locations, Vancouver, WA. and Bend, OR. since 2004. Each shop manufactures their own unique tack lines and products, but we sold them all under one name, website, phone number, etc... So when you would place an order, it would be directed to the appropriate shop where...
Well, it's that time of year again! At least that's what they tell me. As I write this I am looking out the window at a winter wonderland of white, but the weather man assures me it will warm up today, and I'm hopeful I will be out riding in a nice damp arena later today. At any rate, it seems to be this time every year that I inventory my tack room, bringing in anything that needs to get polished up before hitting the road this Spring. And while it may seem a daunting task to clean and condition...